5 Compliance Training Programs that are Ideal for Your Onboarding Portal
By Guest Post
Organizations implement onboarding portals as a way to welcome new hires and quickly engage them with the company. But using this technology solution raises questions, such as “What are the best things to put on our onboarding portal?” The goal is to bring new hires to full productivity as rapidly as possible.
After new hire paperwork, employee training is the next logical step. Building training into your onboarding portal accomplishes several goals: it sends the message that training is important to the organization and employees learn key subjects right away. Specific compliance topics also give employees a sense of safety and security. Here are five topics to consider for your onboarding portal.
1. Anti-harassment: Most organizations realize the importance of telling new hires the company’s anti-harassment policy and ensuring they know the process for reporting their concerns. This training doesn’t have to be long. It does have to be thorough and consistent. Perfect for a video training program.
2. Customer service: Some people might not view customer service training as compliance. But in fact, many companies have minimum standards related to customer service, especially in areas of phone etiquette and company communications. Other programs such as “handling difficult customers” might be better served for a different format where role play and Q & A are featured.
3. Ethics: There are three reasons to have ethics training within your onboarding portal. First, new hires get the information on Day One. Second, the training is consistent and includes common examples related to the industry. Lastly, and probably most important, it can include video from the company president on the importance of ethics.
4. Safety: Every organization has workplace safety guidelines. Those should be communicated immediately, so employees feel comfortable and safe in their new work environment. A program might include where to find the emergency response manual and where MSDS sheets are located. Safety specifics can be consistently communicated within each department.
5. Workplace violence and bullying: I’m not just talking about violence or bullying between employees. That does need to be addressed. But also providing guidance to employees who might be in a position where they can be threatened by an angry customer.
Each of these topics can be covered thoroughly in a short video or elearning module. If the industry or job position requires more extensive training, that can be added to the initial training covered within the onboarding portal. And if your organization doesn’t currently have the resources to develop a training program in-house, keep in mind that pre-designed courses are available from SilkRoad partners like OpenSesame.
Including compliance training during this portion of onboarding allows the company to deliver a consistent message. It also allows senior leadership to play a role in the process of training. Having a member of the leadership team talk about the company’s zero-tolerance policy for workplace violence or the importance of having a safe work environment shows commitment from the top. Practically speaking, it’s not realistic to expect the president to attend every training program.
Starting new hires with a solid foundation of training only makes good business sense. They learn key information early, so they can focus on becoming a productive member of the team.